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HELP CENTER

Getting Started

New to Keyy? Jump into our quick start guides and learn how to get the most out of the app.
Student Quick Start
Coach Quick Start
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IMPORTANT NOTICE

Inline image 1Sound on the videos not working? Have an iPhone? ... please read.
 
Unfortunately, there's an annoying bug where the sound on the videos will not play from youriPhone unless the phone is OFF silent or has headphones. I think this was to protect you from unwanted sound while in public bathrooms, haha. 
 
When you want to watch a video, turn the phone off from silent - so the ringer is on - using the switch on the top right of the phone. When you're done, flip it back.  We will be fixing this in the very near future. :)

Student FAQ

My coach is not a member, can I still use Keyy?

Of course! There are a number of tools within the app that students can take advantage of without needed to connect with a coach. 

Invite them to Join!

Connecting with a coach will unlock all new functionality to help you learn and grow. Remember, you can connect with coaches anywhere in the world.

You can invite all your coaches to join by clicking the "Invite Your Teammates" button at the bottom of the Plan screen.

 

How do I edit and share old journal entires?

You can edit and share previously published journal entries by clicking the top right hand icons in the journal entry details screen.

 

 

 

 

What do my connected coaches see on my account?

Your connected coaches will be able to see your goals, current assignments, and any journal entries you have shared with them. 

Here is what your coach will see.

They will have "view-only" access to these items, however, on individual journal enties you have shared, they can leave comments with feedback (video, photo, text).

How do I change my account from student to coach?
We're happy to help you switch your account type from student to coach. Simply fill out the form at the bottom of this page, explain what you'd like to do, and we will help you asap. 
How long will journal entries save on my timeline?

Your journal timeline will save entries for:

  • Free users = Running six months
  • KeyyPRO = Unlimited
How much is Keyy?

It's free! :)

Currently we offer two different plans, free and KeyyPRO. Our free plan allows you to get started using Keyy and gives you access to all our tools.

The free plan is limited to:

  • Share one journal entry for feedback, to one coach, every ninety days
  • Running six month timeline of journal entries 

If you're enjoying, upgrade to KeyyPRO and unlock:

  • Unlimited journal sharing, to unlimited coaches.
  • No timeline limit for saving journal entries
  • "KeyyPRO Only" videos in the Learning Center

Currently KeyyPRO is $7.99/month when paid yearly or $9.99/month when paid monthly.

These are introductory prices and will likely increase soon, however, anyone who has a KeyyPRO account will be grand parented into their current price.

How do I downgrade or delete my account?

Downgrading to Free
We're sorry you're not seeing value in KeyyPRO. We want to make sure you're in the best plan possible and are happy to downgrade your account. 

To downgrade, simply fill out the form at the bottom of this help page and we will downgrade your account asap. 

Please Note - When downgrading your account, you will move back to the free features. This means your journal timeline will only display the last six months and you can only share one journal entry, with one coach, every ninty days. 

Coaches will be limited to only thirty lessons and five drafts. All other lessons they have created will be removed.

If you have any questions, feel free to contact us through the form below. 

Deleting Your Account
Awww, we're sad to see you go! We can assist you in deleting your account, however, our system requires our team to manually delete it. 

To request your account to be deleted, fill out the form at the bottom of this page, explain what you'd like to do, and we will help you asap.


Coach FAQ

How do I connect, view, and coach my students?

Your student's will love the personalized coaching you can offer using Keyy.

First you will need to connect with all your students. To do this, click on the "Menu" -> "Students".

 

Once you're connected, you can click on the "Menu" -> "Students" and find the student you'd like to give specific coaching to. 

Who can see the lessons I create?

When you create a new lesson, you are able to set the visibility and access level. We currently have four different options to choose.

"Public" - Anyone who has the app can view

"Only my students" - The only users who can view these lessons are students who are connected with you. Connected students will see these lessons when they browse or search in the Learning Center.

Any Keyy users who are NOT your students will not see these videos listed and will not have access. Once you disconnect from a student, they will no longer see these videos in the Learning Center (they will only see lessons that are still assigned to them).

"Only KeyyPRO members" - These videos are public to anyone using the app, however, are only visible by paid members

"Private - Only visible to me"These lessons will not be visible to anyone unless you specifically assign it to someone. This is good option if you only want certain students or coaches to view a lesson.

Can Keyy integrate into my student membership software?
Not yet. But this is something we're interested in doing for the future. If you're interested in this feature, please fill out the form below and let us know. 
I have a DVD or membership site, can I also add these videos into Keyy?

Of course! Keyy is a wonderful distribution channel for your existing content living on DVDs or a membership site. 

It's recommended to work with the team at Keyy to upload these videos, not the Keyy mobile app. They will help you upload the videos through our administration panel, saving time and energy. 

If you'd like to get started, fill out the form at the bottom of this web page and the Keyy team will reply back asap.

My business isn't showing up in the check-in search?

We use the Google API to pull the business listings. If your business isn't showing up, it is likely not currently listed in Google Maps or there is an issue with the listing. 

Learn more about Google Maps here.

Offering students feedback is time consuming, what's in it for me?

You're right, giving your students 1:1 personalized coaching through Keyy does require additional work. However, your students are receiving more value which means you can charge for it. 

We recommend offering an "Accelerated Learning" membership add-on. This add-on can sell for $40/month and include virtual coaching through Keyy and one video review per week. 

These "Accelerated Learning" memberships can also be sold to anyone in the world. Start offering virtual coaching to old students or your fans and increase your revenue. 

All "Accelerated Learning" membership payments should be collected directly from your students. Your students will need a KeyyPRO account to accommodate multiple video reviews per month. 

How do I sell modules in the training library?

Right now the ability to sell modules in the training library is in a closed beta with a select group. 

If you're interested in participating in this closed beta and selling your modules, fill out the application here.

How many lessons can I create?

Creating lessons is great for both your students, but also your own organization. 

Free users are limited to thirty published lessons and five draft lessons. 

KeyyPRO coaches unlock unlimited lessons.

DIDN'T FIND WHAT YOU WERE LOOKING FOR?

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Sorry for the headache!
Just like in Jiu Jitsu, here at Keyy we are doing our best to continously improve. If you have additional questions, reporting an issue, or have feedback please fill out the form below.